The new era of customer engagement for ambitious brands in Australia.
At Vivid, we are passionate about what we do, and we channel that passion into successful customer engagement strategies.
We deliver powerfully insight-driven engagement solutions that captivate your audience, build unbreakable loyalty, and optimise your brand experiences. This means empowering your brand to shine at every touchpoint. Here's how.
Creating engagement
Engaging brands, engaged audiences.
Strategy & Engagement Design:
We'll work closely with you to craft customised strategic brand experiences and engagement design frameworks that align with your brand, creating meaningful connections.
Engagement Playbooks
Our detailed playbooks provide a clear roadmap for consistent and effective implementation of engagement strategies, ensuring a consistent and thoughtful experience.
Technology
Our agnostic approach allows you to leverage best in class technology to seamlessly integrate with your existing infrastructure, optimising user engagement and interactions across all touch points.
Omni Channel Implementation and UX:
We'll help you implement a consistent, frictionless multi-channel experience optimising the user experience to engage wherever they interact with your brand.
Execution
Day to day operation and implementation of the engagement playbook, delivering measurable executions that we'll continuously refine to optimise structured and ‘always on’ campaigns.
Creating customer loyalty
Never say goodbye to a customer.
Research, Strategy & Program Design:
We'll conduct the right balance of qualitative and quantitative research to give you deeper insights, allowing us to design the best loyalty program for your unique customers.
Loyalty Technology and Implementation:
Based on your program design, we'll recommend the perfect technology partners via a thorough, or simple, RFP process, and implement the program with internal and external stakeholders.
Program Management
Our team will provide full-service program management, overseeing all aspects of your loyalty program to ensure it runs smoothly.
Loyalty Financials
Optimise your loyalty program's financial performance through strategic loyalty fiscal management that boosts your return on investment.
Program Audit
Conduct thorough program audits to assess the effectiveness, identify opportunities for improvement, and ensure your loyalty program delivers maximum value and is competitive in the market.
Optimising data to drive growth
Understanding the metrics that matter.
Strategy Using Data:
We'll define and implement compelling data strategies that align with your business objectives across all your datasets, ensuring data-driven growth and informed decision-making
Integrations:
We'll seamlessly integrate the technologies and platforms in your ecosystem, creating a unified data environment that enhances efficiency and provides you with the insights you need to drive your business forward.
Performance Metrics:
Track and analyse the key performance metrics that matter most, delivering comprehensive, actionable reports that uncover strategic insights and opportunities for improvement across all your engagement and brand act.
Dynamic Segmentation:
By applying advanced dynamic segmentation techniques, we'll help you tailor your marketing efforts and effectively target and engage specific audience groups - down to a Segment of One
Insights:
We'll transform your complex data into clear, actionable insights that refine your strategy and facilitate innovation, finding unique insights that change the game, usually buried deep.
Real Time KPI’s:
Provide you access to a series of customised, real time dashboards to monitor and track the KPI’s that matter most, with actionable reports uncovering strategic insights and opportunities for improvement across all your live and historical engagement activities.
Brand experience
Global experience, Australian know-how.
Brand Experience
Australia and all over the world.
Customer Engagement Experts
Let us show you how we can empower your brand. Get in touch to learn more.
Customer Engagement Experts
Let us show you how we can empower your brand. Get in touch to learn more.
Vivid Engagement Pty Ltd
Building 1, 30 Chancellor Village Boulevard, Sippy Downs, QLD Australia 4556
Contact
Ph: 1300 903 974
International: +61 7 3472 7570
Email: info@vividengagement.com
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A down to earth loyalty marketing and consulting agency specialising in customer engagement and digital transformation in Australia.
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